Terugbetalingsbeleid

At LORVIÉL, each piece is carefully inspected and securely packaged to ensure it arrives in perfect condition.
Due to the delicate nature of fine jewelry, we craft every piece with care and precision. For this reason, we are unable to accept returns for change of mind or incorrect size selection. We kindly recommend confirming your ring size before placing your order.
If you are unsure, our team will be happy to assist you prior to purchase.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will make it right.
You may be eligible for a replacement or refund if: • The item arrives damaged or defective
• You receive the wrong item
Please contact us within 14 days of delivery and provide clear photos or videos for review.
Return Conditions
To qualify: • The item must be unused, unworn, and in original packaging
• The request must be submitted within 14 days of delivery
Once approved, we will guide you through the return process.
Refunds
After receiving and inspecting the item, your refund will be issued to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
We are unable to accept returns for: • Incorrect size selection
• Change of mind or personal preference
• Items damaged due to misuse or improper care
• Items returned without prior authorization
Lost or Damaged Shipments
If your order appears lost or arrives damaged during transit, please contact us within 14 days of delivery. We will work with the shipping carrier to resolve the issue and arrange a replacement or compensation where applicable.
Contact
For any questions, please contact us at:
info@lorviel.com