Shipping policy

At LORVIÉL, we ensure that every piece is delivered safely, discreetly, and with the care it deserves. For your privacy and security, all orders are shipped in plain, unbranded outer packaging that does not reveal the contents.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with full tracking information.

Delivery Time

Estimated delivery times:

Europe & United Kingdom: 7–14 business days
United States & Canada: 7–14 business days
Australia & other regions: 7–14 business days

Delivery times are estimates and may vary due to customs processing, local postal services, or carrier delays beyond our control.

Shipping Method

Fully tracked shipping is included with every order, allowing you to monitor your delivery from dispatch to arrival.

Shipping Fees

We offer free worldwide shipping on all orders.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by local authorities.

These charges, if applicable, are the responsibility of the customer.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

LORVIÉL is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the expected delivery date with relevant details and photos (if applicable).

We will investigate the issue and provide an appropriate resolution.

Contact

For any shipping inquiries or assistance, please contact:

info@lorviél.com